Remote Service and Service Desk

G.I.G Consulting Services,  offers Remote Services designed to help our customers with their SAP Security Administration needs. Whether you need help troubleshooting a single problem or a stop-gap admin solution until you hire internally, our post-implementation support ensures that you get the right amount of help when you need it.

G.I.G Consulting Services provides SAP Level 1 and 2 Global Service Desk Services. We know how to create SAP support messages and how to trouble shoot your SAP Security Administration error messages and administer your end users. In addition to helping resolve critical issues, we can help you develop or customize reports and configure new functionality and/or provide guidance and direction on best practices.

You can use us to be the first point of contact for your employees and/or customers to handle technical issues, resolve problems, and escalate those things that can’t be resolved at the help desk. Your customized G.I.G - Global Service Desk will give you the freedom to focus on your core competencies while we resolve more issues on the front-end, giving your employees or customers a pleasant, satisfying service desk experience.

We guarantee your service levels because we get financially penalized if we don’t meet your Service Levels each month. Our predictable, repeatable processes not only bring stability to your environment, but when coupled with guaranteed service levels they lead to distinct improvement in your customer satisfaction levels.

Together, we need to determine your minimum monthly incident volume. Sometimes the Service Desk industry uses "per incident" and "per call" interchangeably. We have done that as well. But, we primarily charge on a "per incident" basis. If you already know how many incidents you receive on a monthly basis, we can use that figure. If you are not sure, you can use the Pilot Program to determine your monthly incident or call volume.

The key question for you here is whether your hours of support coverage are typical business hours Monday through Friday, or do you need something like 5x24 or 7x24 support. If you require foreign language support then consider what hours of coverage you will need and what time zone calls will originate from.